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Winter landscape with snow-covered mountains, trees, a small village, and a serene blue sky with clouds, evoking tranquility.

FAQ

Hotel Gran Roc

Frequently Asked Questions Hotel Gran Roc

1. What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 10:00 AM.

2. Does the hotel offer Ski-in/Ski-out service?

Not exactly, but we’re close to the lifts, and you can easily reach them with our free shuttle service.

3. Is Wi-Fi free?

Absolutely! Wi-Fi is free for all guests.

4. Is parking available?

Yes, we have parking available at 20€ per day.

5. Is the hotel pet-friendly?

Yes! Pets are welcome for a small cleaning fee of 10€ per day.

6. Does the hotel have a spa or wellness area?

Not currently, but we can recommend nearby spas where you can unwind after a day on the slopes.

7. What is the cancellation policy?

You can cancel free of charge up to 7 days before your arrival.

8. Does the hotel offer a shuttle service to the ski lifts?

Yes, we offer a free shuttle service to take you comfortably to the lifts.

9. Can I purchase a ski pass at the hotel?

Yes, and you’ll also get a 5% discount when you purchase with us!

10. Is there a partnership with a ski school?

Yes, we have a partnership with a local ski school – perfect for those looking to improve their skills!

11. Can I rent ski equipment at the hotel?

Yes, we have partnered rentals and a ski storage area in the hotel for your equipment.

12. Can I store my luggage after check-out?

Absolutely! We have a luggage storage service available for you even after check-out.